Shipping policy
Most orders are shipped via USPS Mail. We are unable to control when your package will be delivered once it leaves our store. All orders in the U.S. normally take 2-5 business days to arrive. JV SALON INC will not be held responsible for damage inflicted by ANY carriers. Please see “DAMAGED PARCEL” below to file a claim.
It is very important to fill out your shipping information accurately. JV SALON INC will not be held responsible for undelivered packages due to incorrect shipping information filled out by customer upon checkout. If the package gets returned to sender, JV SALON INC will not be held responsible for any additional shipping fees. JV SALON INC will not be held responsible for any lost or stolen packages.
TO CONTACT US ABOUT YOUR ORDER:
All questions or concerns must be emailed to JV SALON INC, or you may call our store at 808-722-4521. Please email atJvsalonhnl@gmail.com
To make the process go faster the following information should be included for all email inquiries:
Lack of information will delay responses.
Please allow 1-2 business days for one of our JV SALON INC Support Team to respond.
Shipping Processing Time:
All orders are processed within 1-3 business days.
If we are experiencing a high volume of orders, shipments may be delayed by 2-3 days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or by telephone.
Shipping rates & delivery estimates:
Most standard shipping carriers are (3-5 business days)
Shipping charges for your order will be calculated and displayed at checkout.
Delivery delays can occasionally occur.
**As a result of the ongoing COVID-19 emergency, certain packages may take longer than usual to arrive**
Shipment to P.O. boxes or APO/FPO addresses:
JV SALON INC ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.
Shipment confirmation & Order tracking:
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes:
JV SALON INC is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages:
JV SALON INC is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We currently do NOT ship outside the U.S at this moment.